centre manager - job description
Responsible to: Operations Director in Brighton
Responsible for: The overall running of the centre with day-to-day administration, team management and customer interaction.
It is not an office-based job with regular hours. You must be outgoing, confident, flexible, be able to manage and motivate others, and be prepared to help with their work when necessary.
This is a residential position, and you will receive full board accommodation on the relevant campus, usually in the same areas as the students and leaders.
Main Duties
1. Familiarising yourself with the campus of the centre where you are based, and also the nearest town.
2. Managing the team of LSC staff at the centre, and developing a friendly and co-operative atmosphere.
3. Ensuring that other members of staff are aware of their responsibilities, and are carrying them out in a professional manner.
4. Managing all student arrivals, including checking arrival times, handling room allocations, giving a welcome talk, arranging the provision of food when necessary and a tour of the campus.
5. Managing all student departures, including checking departure times, checking rooms for damage and ensuring that buses leave punctually to reach the point of departure on time.
6. Ensuring that students, leaders and staff behave in an acceptable way, both by LSC standards and those of the host college or school, and taking appropriate disciplinary action where necessary.
7. Enforcing curfews, organising curfew supervision and corridor patrols to control noise problems at night.
8. Keeping comprehensive written records for the centre (including an end of course report) and running the centre within the agreed budgetary guidelines.
9. Keeping the banking and petty cash accounts up to date and sending weekly reports to head office.
10. Liaising with the staff of the institution where the centre is based over issues relating to accommodation and food.
11. Liaising with the Director of Studies on all issues relating to the teaching staff, and encouraging a positive working relationship with the academic staff.
12. Liaising with the Operations Director on a regular basis to discuss the general running of the centre.
13. Ensuring that the company's health and safety guidelines are followed, both on campus and when students are on off-site excursions.
14. Liaising with the Local Agent and Welfare Officer over host family problems/changes (if in a centre with family stay students).
15. Holding regular (usually daily) meetings with group leaders.
16. Assisting leaders and students with any insurance claims.
17. Distributing and collecting questionnaires for all leaders and students.
18. When numbers in the centre are low and time allows, participating with groups and interacting with students and leaders during activities and excursions.
Rates of Pay
Pay will depend on experience and qualifications, but will be in the range of £400 to £550 per week. Working hours will include evenings and weekends. There will also be a final bonus subject to successful performance and size of centre.
Residential staff will also receive full board accommodation seven days a week for the period they are employed by LSC.
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